Privacy Policy for Angler's Roost Tackle
At Angler's Roost Tackle, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your data when you interact with our online platform, purchase products, or engage with our services. We adhere to the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Identifiable Information (PII): This includes information you directly provide to us when creating an account, placing an order, signing up for workshops, or subscribing to our newsletter. Examples include your name, shipping address, billing address, email address, phone number, and payment information.
- Transaction Data: Details about the products and services you have purchased from our site, including order history, payment methods used, and transaction amounts.
- Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, pages viewed, time spent on pages, referral source, and navigation paths. This helps us understand user behaviour and improve our site's functionality.
- Communication Data: Records of your communications with us, including emails and customer service interactions.
- Workshop and Seminar Enrollment Information: When you sign up for our workshops or educational seminars, we collect details necessary for registration and participation.
- Gear Testing and Certification Data: If you participate in our gear testing and certification programs, we may collect specific information related to the equipment and your feedback.
2. How We Use Your Information
We use the collected information for various purposes, primarily to serve you better:
- To Process Orders and Provide Services: Fulfilling your product purchases, managing our specialized fishing equipment manufacturing, and delivering fishing trip planning services.
- To Manage Your Account: Creating and maintaining your user account on our online platform.
- To Improve and Develop Our Products and Services: Analyzing usage data to enhance our website, improve existing products, and develop new fishing gear. Information from gear testing helps us refine our manufacturing.
- To Communicate with You: Sending order confirmations, shipping updates, responding to your inquiries, providing customer support, and delivering information about our workshops and educational seminars.
- For Marketing and Promotional Purposes: With your consent, sending you newsletters, special offers, and information about new arrivals or upcoming events that may be of interest to you.
- For Legal and Security Reasons: Detecting and preventing fraud, responding to legal requests, and complying with applicable laws and regulations.
- To Personalize Your Experience: Tailoring product recommendations and content based on your browsing history and previous purchases.
3. Data Sharing and Disclosure
We do not sell your personal data to third parties. We may share your information in the following circumstances:
- Service Providers: We may share data with trusted third-party service providers who perform functions on our behalf, such as payment processing, shipping and delivery, website hosting, data analytics, and marketing assistance. These providers are obligated to protect your data and only use it for the purposes for which it was shared.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal data.
- With Your Consent: We may share your information for any other purpose disclosed to you with your explicit consent.
4. Data Security
We implement robust technical and organizational security measures to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. These measures include encryption, firewalls, secure server environments, and strict access controls. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When it is no longer needed, we will securely delete or anonymize your data.
6. Your Rights (GDPR)
Under GDPR, you have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data that we hold.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure ( "Right to be Forgotten"): You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We will respond to all legitimate requests within one month.
7. Cookies and Tracking Technologies
Our site uses "cookies" and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. Cookies are small data files stored on your device. You have the option to accept or refuse cookies and know when a cookie is being sent to your computer. However, if you choose to refuse our cookies, you may not be able to use some portions of our service.
8. Links to Other Websites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children's Privacy
Our services are not intended for anyone under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Angler's Roost Tackle
2847 Ocean View Drive, Suite 150
Plymouth, Devon, PL1 3LD
United Kingdom